# Daisy Help Centre

> Welcome to the Daisy Help Centre

## Managing your account

- [Updating your billing address](https://help.daisygroup.co.uk/en/articles/9572904-updating-your-billing-address.md)
- [Updating your company name](https://help.daisygroup.co.uk/en/articles/9572897-updating-your-company-name.md)
- [Moving your services to a new address](https://help.daisygroup.co.uk/en/articles/9572581-moving-your-services-to-a-new-address.md)
- [Selling your business](https://help.daisygroup.co.uk/en/articles/9572628-selling-your-business.md)
- [Cancelling your services](https://help.daisygroup.co.uk/en/articles/9572630-cancelling-your-services.md)
- [Who to contact](https://help.daisygroup.co.uk/en/articles/9674302-who-to-contact.md)
- [Managing your contacts](https://help.daisygroup.co.uk/en/articles/9572867-managing-your-contacts.md)
- [Switching mobile provider](https://help.daisygroup.co.uk/en/articles/9572857-switching-mobile-provider.md)
- [One Touch Switching](https://help.daisygroup.co.uk/en/articles/10085746-one-touch-switching.md)
- [Jargon Buster](https://help.daisygroup.co.uk/en/articles/9620085-jargon-buster.md)

## MyAccount portal

- [Trouble logging into My Account](https://help.daisygroup.co.uk/en/articles/9572704-trouble-logging-into-my-account.md)
- [MyAccount help and support](https://help.daisygroup.co.uk/en/articles/9674592-myaccount-help-and-support.md)
- [Managing MyAccount users](https://help.daisygroup.co.uk/en/articles/9572863-managing-myaccount-users.md)
- [Managing your contacts on MyAccount](https://help.daisygroup.co.uk/en/articles/9776884-managing-your-contacts-on-myaccount.md)
- [My Account Exports](https://help.daisygroup.co.uk/en/articles/10652760-my-account-exports.md)
- [Downloading your bill](https://help.daisygroup.co.uk/en/articles/9572650-downloading-your-bill.md)
- [Analysing your bill](https://help.daisygroup.co.uk/en/articles/9572725-analysing-your-bill.md)
- [Managing cost centres](https://help.daisygroup.co.uk/en/articles/9572727-managing-cost-centres.md)
- [Adding tags](https://help.daisygroup.co.uk/en/articles/9674451-adding-tags.md)
- [Ordering a new SIM](https://help.daisygroup.co.uk/en/articles/9572792-ordering-a-new-sim.md)
- [Activating a new SIM card](https://help.daisygroup.co.uk/en/articles/9687459-activating-a-new-sim-card.md)
- [Getting your PUK code](https://help.daisygroup.co.uk/en/articles/9819023-getting-your-puk-code.md)
- [Viewing your mobile bars](https://help.daisygroup.co.uk/en/articles/9572720-viewing-your-mobile-bars.md)
- [Managing mobile alerts & autobars](https://help.daisygroup.co.uk/en/articles/9572842-managing-mobile-alerts-autobars.md)
- [Adding, amending and removing Mobile Bill Limits](https://help.daisygroup.co.uk/en/articles/9795222-adding-amending-and-removing-mobile-bill-limits.md)
- [Managing your mobile bundle alerts](https://help.daisygroup.co.uk/en/articles/9813940-managing-your-mobile-bundle-alerts.md)
- [Reporting a SIM as lost or stolen](https://help.daisygroup.co.uk/en/articles/9823260-reporting-a-sim-as-lost-or-stolen.md)
- [Conducting line tests and logging faults](https://help.daisygroup.co.uk/en/articles/9739817-conducting-line-tests-and-logging-faults.md)

## Billing & Payments

- [Making a payment](https://help.daisygroup.co.uk/en/articles/9572666-making-a-payment.md)
- [Direct Debits](https://help.daisygroup.co.uk/en/articles/9626535-direct-debits.md)
- [Your Bill](https://help.daisygroup.co.uk/en/articles/9626251-your-bill.md)
- [Understanding your first bill](https://help.daisygroup.co.uk/en/articles/9572681-understanding-your-first-bill.md)
- [Understanding your final bill](https://help.daisygroup.co.uk/en/articles/9572692-understanding-your-final-bill.md)
- [Understanding Pro Rata](https://help.daisygroup.co.uk/en/articles/9674764-understanding-pro-rata.md)
- [Understanding charge descriptions](https://help.daisygroup.co.uk/en/articles/9626291-understanding-charge-descriptions.md)
- [Business Assurance](https://help.daisygroup.co.uk/en/articles/9674808-business-assurance.md)
- [Engineer visits](https://help.daisygroup.co.uk/en/articles/9700435-engineer-visits.md)
- [Price Changes](https://help.daisygroup.co.uk/en/articles/9626400-price-changes.md)
- [XLN & Onebill Telecom Billing](https://help.daisygroup.co.uk/en/articles/9626403-xln-onebill-telecom-billing.md)
- [Compensation Requests](https://help.daisygroup.co.uk/en/articles/9674276-compensation-requests.md)
- [Complete Care](https://help.daisygroup.co.uk/en/articles/9921570-complete-care.md)
- [SafeWeb Plus](https://help.daisygroup.co.uk/en/articles/9921655-safeweb-plus.md)

## Connectivity

- [Setting up your router](https://help.daisygroup.co.uk/en/articles/9674224-setting-up-your-router.md)
- [Setting up your Part Fibre \(SoGEA\) Router](https://help.daisygroup.co.uk/en/articles/10982624-setting-up-your-part-fibre-sogea-router.md)
- [Setting up your Full Fibre \(FTTP\) Router](https://help.daisygroup.co.uk/en/articles/10982654-setting-up-your-full-fibre-fttp-router.md)
- [Setting up your TP-Link VX230v Router](https://help.daisygroup.co.uk/en/articles/10982699-setting-up-your-tp-link-vx230v-router.md)
- [Setting up your DrayTek Vigor 166](https://help.daisygroup.co.uk/en/articles/11549807-setting-up-your-draytek-vigor-166.md)
- [Connecting to the TP-Link Mobile App](https://help.daisygroup.co.uk/en/articles/12257895-connecting-to-the-tp-link-mobile-app.md)
- [Broadband connection issues](https://help.daisygroup.co.uk/en/articles/9875045-broadband-connection-issues.md)
- [Slow broadband speeds](https://help.daisygroup.co.uk/en/articles/9875274-slow-broadband-speeds.md)
- [Wi-Fi connection issues](https://help.daisygroup.co.uk/en/articles/9572870-wi-fi-connection-issues.md)
- [Configuring your router](https://help.daisygroup.co.uk/en/articles/9674199-configuring-your-router.md)
- [Mobile broadband issues](https://help.daisygroup.co.uk/en/articles/9572845-mobile-broadband-issues.md)
- [Broadband FAQ's](https://help.daisygroup.co.uk/en/articles/9675292-broadband-faq-s.md)
- [Router details](https://help.daisygroup.co.uk/en/articles/9874742-router-details.md)
- [End of Life Routers](https://help.daisygroup.co.uk/en/articles/10858453-end-of-life-routers.md)
- [Leased Line Order Cancellations](https://help.daisygroup.co.uk/en/articles/11130361-leased-line-order-cancellations.md)
- [Leased Line Installation](https://help.daisygroup.co.uk/en/articles/11130523-leased-line-installation.md)
- [Leased Line Site Survey](https://help.daisygroup.co.uk/en/articles/11145211-leased-line-site-survey.md)
- [Leased Line Engineer Works](https://help.daisygroup.co.uk/en/articles/11145358-leased-line-engineer-works.md)
- [Setting Up Ubiquiti Cloud Controller](https://help.daisygroup.co.uk/en/articles/11480013-setting-up-ubiquiti-cloud-controller.md)
- [Leased Line Handover Types & Customer Requirements](https://help.daisygroup.co.uk/en/articles/12621110-leased-line-handover-types-customer-requirements.md)
- [Leased Line FAQs](https://help.daisygroup.co.uk/en/articles/11178752-leased-line-faqs.md)
- [Leased Line Product Information](https://help.daisygroup.co.uk/en/articles/11161921-leased-line-product-information.md)

## Voice

- [New line installation](https://help.daisygroup.co.uk/en/articles/9739822-new-line-installation.md)
- [Phone Line Troubleshooting](https://help.daisygroup.co.uk/en/articles/9674149-phone-line-troubleshooting.md)
- [Testing your master socket](https://help.daisygroup.co.uk/en/articles/9739814-testing-your-master-socket.md)
- [Analogue Call and Line Features](https://help.daisygroup.co.uk/en/articles/9627050-analogue-call-and-line-features.md)
- [Analogue Call Diverts](https://help.daisygroup.co.uk/en/articles/9627066-analogue-call-diverts.md)
- [Free 2 Call bundle](https://help.daisygroup.co.uk/en/articles/9674787-free-2-call-bundle.md)
- [Moving your line internally](https://help.daisygroup.co.uk/en/articles/9739719-moving-your-line-internally.md)
- [Care Levels](https://help.daisygroup.co.uk/en/articles/9627114-care-levels.md)
- [Setting up your VoIP handset](https://help.daisygroup.co.uk/en/articles/9626995-setting-up-your-voip-handset.md)
- [Setting up DHV lite \(Phoneline+\)](https://help.daisygroup.co.uk/en/articles/9921115-setting-up-dhv-lite-phoneline.md)
- [Voice Enabled Router Installation Guide](https://help.daisygroup.co.uk/en/articles/10435975-voice-enabled-router-installation-guide.md)
- [Yealink Cisco 192 ATA Installation Guide \(DHV Lite\)](https://help.daisygroup.co.uk/en/articles/13750478-yealink-cisco-192-ata-installation-guide-dhv-lite.md)
- [Yealink T34W Handset Installation Guide \(DHV Lite\)](https://help.daisygroup.co.uk/en/articles/13752498-yealink-t34w-handset-installation-guide-dhv-lite.md)
- [Yealink W73P & W73H Installation Guide \(DHV Lite\)](https://help.daisygroup.co.uk/en/articles/13752628-yealink-w73p-w73h-installation-guide-dhv-lite.md)
- [Grandstream ATA Installation Guide \(DHV Lite\)](https://help.daisygroup.co.uk/en/articles/13752812-grandstream-ata-installation-guide-dhv-lite.md)
- [Webex Call Queue](https://help.daisygroup.co.uk/en/articles/15030901-webex-call-queue.md)
- [Webex Voice Portal](https://help.daisygroup.co.uk/en/articles/14947846-webex-voice-portal.md)
- [Webex Music on Hold](https://help.daisygroup.co.uk/en/articles/14805005-webex-music-on-hold.md)
- [Managing Webex Users](https://help.daisygroup.co.uk/en/articles/14781514-managing-webex-users.md)
- [Webex Hunt Groups](https://help.daisygroup.co.uk/en/articles/14741183-webex-hunt-groups.md)
- [Trouble connecting your wireless handset](https://help.daisygroup.co.uk/en/articles/9921139-trouble-connecting-your-wireless-handset.md)
- [Delete a free Webex account](https://help.daisygroup.co.uk/en/articles/9969217-delete-a-free-webex-account.md)
- [Configuring Webex for DHV](https://help.daisygroup.co.uk/en/articles/9969273-configuring-webex-for-dhv.md)
- [Webex Network Configuration](https://help.daisygroup.co.uk/en/articles/11652838-webex-network-configuration.md)
- [DHV Admin features](https://help.daisygroup.co.uk/en/articles/9700445-dhv-admin-features.md)
- [DHV lite \(Phoneline+\) features](https://help.daisygroup.co.uk/en/articles/9700456-dhv-lite-phoneline-features.md)
- [Webex with Daisy Hosted Voice \(DHV\)](https://help.daisygroup.co.uk/en/articles/9948174-webex-with-daisy-hosted-voice-dhv.md)
- [Panasonic Desk Phone Video Guides](https://help.daisygroup.co.uk/en/articles/9670089-panasonic-desk-phone-video-guides.md)
- [Commsoft Video Guides](https://help.daisygroup.co.uk/en/articles/9669958-commsoft-video-guides.md)
- [iPECS Desk Phone Video Guides](https://help.daisygroup.co.uk/en/articles/9669919-ipecs-desk-phone-video-guides.md)
- [iPECS UCE Desktop App](https://help.daisygroup.co.uk/en/articles/9669900-ipecs-uce-desktop-app.md)
- [iPECS UCE Android App](https://help.daisygroup.co.uk/en/articles/9669885-ipecs-uce-android-app.md)
- [iPECS UCE iOS App](https://help.daisygroup.co.uk/en/articles/9669868-ipecs-uce-ios-app.md)

## Mobile

- [Mobile handset delivery](https://help.daisygroup.co.uk/en/articles/9572796-mobile-handset-delivery.md)
- [Sure Signal boost box setup](https://help.daisygroup.co.uk/en/articles/9572846-sure-signal-boost-box-setup.md)
- [Vodafone Voicemail PIN](https://help.daisygroup.co.uk/en/articles/10901738-vodafone-voicemail-pin.md)
- [O2 Voicemail PIN](https://help.daisygroup.co.uk/en/articles/10902278-o2-voicemail-pin.md)
- [What is a PAC/STAC code?](https://help.daisygroup.co.uk/en/articles/9572825-what-is-a-pac-stac-code.md)
- [Wi-Fi Assist](https://help.daisygroup.co.uk/en/articles/9572837-wi-fi-assist.md)
- [eSIM Cards](https://help.daisygroup.co.uk/en/articles/9572839-esim-cards.md)
- [Mobile bar types](https://help.daisygroup.co.uk/en/articles/9572855-mobile-bar-types.md)
- [Mobile Bolt-ons](https://help.daisygroup.co.uk/en/articles/9675487-mobile-bolt-ons.md)
- [Travelling abroad](https://help.daisygroup.co.uk/en/articles/9572812-travelling-abroad.md)
- [Mobile data top up](https://help.daisygroup.co.uk/en/articles/9572834-mobile-data-top-up.md)
- [Mobile Travel Plans](https://help.daisygroup.co.uk/en/articles/9626876-mobile-travel-plans.md)
- [Bundle Alerts](https://help.daisygroup.co.uk/en/articles/9626992-bundle-alerts.md)
- [Worldwide Zoning](https://help.daisygroup.co.uk/en/articles/9675702-worldwide-zoning.md)
- [Data usage charges](https://help.daisygroup.co.uk/en/articles/8442814-data-usage-charges.md)
- [Mobile bill limits](https://help.daisygroup.co.uk/en/articles/9572736-mobile-bill-limits.md)
- [Mobile alerts & autobars](https://help.daisygroup.co.uk/en/articles/9813840-mobile-alerts-autobars.md)
- [Damaged or faulty mobile handset](https://help.daisygroup.co.uk/en/articles/9572785-damaged-or-faulty-mobile-handset.md)
- [Unlocking your handset](https://help.daisygroup.co.uk/en/articles/9572832-unlocking-your-handset.md)
- [Mobile signal issues](https://help.daisygroup.co.uk/en/articles/9572850-mobile-signal-issues.md)
- [PUK codes](https://help.daisygroup.co.uk/en/articles/9572836-puk-codes.md)
- [Help with SIM Cards](https://help.daisygroup.co.uk/en/articles/9823138-help-with-sim-cards.md)

## Cloud

- [Guest Wi-Fi Customisation](https://help.daisygroup.co.uk/en/articles/10854681-guest-wi-fi-customisation.md)
- [Getting started with your new email service](https://help.daisygroup.co.uk/en/articles/11783239-getting-started-with-your-new-email-service.md)
- [Microsoft Office 365](https://help.daisygroup.co.uk/en/articles/9702018-microsoft-office-365.md)
- [Microsoft 365 Backup Using Daisy Cloud Backup](https://help.daisygroup.co.uk/en/articles/11982836-microsoft-365-backup-using-daisy-cloud-backup.md)
- [Recovering Microsoft 365 Backups via Daisy Cloud Backup](https://help.daisygroup.co.uk/en/articles/11983527-recovering-microsoft-365-backups-via-daisy-cloud-backup.md)

## IoT

- [What is IOT?](https://help.daisygroup.co.uk/en/articles/9776801-what-is-iot.md)
- [Daisy Rapid Connectivity](https://help.daisygroup.co.uk/en/articles/10022091-daisy-rapid-connectivity.md)
- [Teletonika RUTX50 Router](https://help.daisygroup.co.uk/en/articles/10022219-teletonika-rutx50-router.md)
- [Teletonika TRB500 Router](https://help.daisygroup.co.uk/en/articles/10022619-teletonika-trb500-router.md)
- [Troubleshooting](https://help.daisygroup.co.uk/en/articles/10026146-troubleshooting.md)

## Pay

- [Payment Solutions](https://help.daisygroup.co.uk/en/articles/9776798-payment-solutions.md)
- [PCI DSS Compliance](https://help.daisygroup.co.uk/en/articles/9925795-pci-dss-compliance.md)
- [Terminal support](https://help.daisygroup.co.uk/en/articles/9948452-terminal-support.md)
- [Castles S1F2 Smart \(Saturn\)](https://help.daisygroup.co.uk/en/articles/9951316-castles-s1f2-smart-saturn.md)
- [Castles V3M2](https://help.daisygroup.co.uk/en/articles/9929420-castles-v3m2.md)
- [Castles V3C Countertop](https://help.daisygroup.co.uk/en/articles/9929491-castles-v3c-countertop.md)
- [Verifone V200c card terminal](https://help.daisygroup.co.uk/en/articles/9956326-verifone-v200c-card-terminal.md)
- [Verifone V240m card terminal](https://help.daisygroup.co.uk/en/articles/9965986-verifone-v240m-card-terminal.md)
- [Adding Wi-Fi to the Verifone V200c or V240m \(Clover\)](https://help.daisygroup.co.uk/en/articles/9969576-adding-wi-fi-to-the-verifone-v200c-or-v240m-clover.md)
- [Adding Wi-Fi to the Verifone V200c or V240m \(Elavon\)](https://help.daisygroup.co.uk/en/articles/9969610-adding-wi-fi-to-the-verifone-v200c-or-v240m-elavon.md)