Control Hub roles and responsibilities
When an organisation is first created in Webex, the partner administrator becomes the full administrator. This person can then assign additional roles to other users. By default, newly added users have no administrative privileges until roles are assigned.
Full Administrator:
• Can assign and manage all other roles
• Has complete access to all administrative functions
Assignable Roles:
Role Type | Responsibilities |
User Management | Add/delete users, assign roles, manage user status, add license assignments |
Device Management | Register/deregister devices and phone numbers, generate activation codes, manage workspaces |
Company Policy & Templates | Configure content retention policies and security settings (e.g. block uploads or external chats) |
Analytics & Reports | Access the Analytics tab to view usage data |
Troubleshooting | Access the Troubleshooting tab to view meeting diagnostics |
Webex Site Management | Add, modify, or delete Webex sites (if enabled by partner) |
Admin Actions Audit Log | View and export logs of administrator activities |
Access to User Generated Content | Use events API and eDiscovery to access Webex content |
Legal Hold | Override retention policies for legal investigations |
View Support Cases | Access Cisco Support Case Manager to track support case statuses |
Manually adding users in the Control Hub
💡Before You Begin:
Trial/Free accounts: Users who created a Webex trial/free account must delete their organization before being added.
Directory sync: If you're using Active Directory, manual addition is disabled. Use Directory Connector instead.
Sign in to Control Hub.
Go to Users then Add user.
Choose how to add users:
Email address only
Names and Email address
Create your list:
Up to 25 users if no required attributes are set
Only 1 user at a time if required attributes are enforced
Separate emails with commas or click + after each entry if adding names
Assign licenses:
If using automatic license assignment, review the default services
To override, select Assign license manually
For Webex Attendant Console, set Webex Calling to Professional
You cannot assign both Webex Calling Standard and Customer Assist licenses
For Contact Center, Assign Webex Teams + Customer Care. Add Premium + Supervisor for supervisors
If Calling is included, assign location, phone number, and extension
Assign tracking codes (if required by Meeting sites)
Assign content management:
If global access is enabled, this step is skipped
Otherwise, choose a content management option per user
Review your user list and license assignments
Click Add Users:
Webex processes the list and shows a summary
If welcome emails are enabled, they’ll be sent automatically
Users appear as Pending until they sign in
Finish:
Review the summary page and click Finish
If you encounter issues accessing Calling Settings, remove and reassign the Webex Calling license
Assigning Administrator Roles in Control Hub
Control Hub allows you to delegate administrative responsibilities by assigning roles such as:
Full administrator
Support administrator
User and device administrator
Device administrator
Read-only administrator
Compliance officer
Each role comes with specific privileges. For example, compliance officers can access user-generated content for legal purposes, while support administrators focus on analytics and troubleshooting.
How to Find Specific Administrators
Sign in to Control Hub and go to Management, then Users.
Click the Filter button and select the roles you want to search for.
This helps you quickly identify users with specific administrative privileges.
How to Assign Roles to Users
Sign in to Control Hub.
Go to Management, then Users, then select the user you want to assign a role to.
If you're a partner, first open the customer's organization, then access their Users page.
In the Summary tab, locate Administrator roles.
Existing roles will be listed here.
Click the arrow (>) to open the role assignment panel.
For Webex Site administrator roles, click Edit and select roles for each site.
Changing a user's Organizational role may affect their Services roles —review these before confirming.
The Location administrator role is exclusive. You cannot assign it alongside other admin roles. To assign, check Location admin and specify locations.
Users with User and device administrator or Device administrator roles cannot manage Webex Calling.
Click Save to apply the changes.